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About Us Wardsflex Limited are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Wardsflex Limited
22 James Carter Road Mildenhall Suffolk IP28 7DE United Kingdom
Phone: +44 (0)1638 778666
Fax: +44 (0)1638 778667
Email: websales [at] wardsflex [dot] co [dot] uk
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Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
Geographic Restrictions for Online Orders We accept online orders ONLY from companies based within the UK and Ireland. If you are shopping from any other country then please first contact us by telephone, email or fax and request a full written quotation for the items that you wish to purchase. The written quotation will detail the methods of payment available to you.
Accepted Cards We accept Visa, Mastercard, Maestro, Solo & American Express cards. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped.
Order Confirmation When you receive an order confirmation from us this is just to confirm that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
Delivery Schedule For in-stock items we will normally despatch your goods within one business day. We aim to ship all orders within seven to 10 business days. Goods are generally shipped for delivery the next business day except for small items with are shipped via Royal Mail.
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| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or Ireland, 17.5% VAT will be added. |
| Credit Card Security Wardsflex never holds any of your card details. All card details entered are submitted directly to our card processor Actinic Payments. Actinic Payments provide us with a highly secure service which is fully compliant with the requirements of the Payment Card Industry Data Security Standard (PCI DSS), Level 1. |
| Guarantee We guarantee your satisfaction. All of our products come with a 14-day no quibble guarantee. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on +44 (0)1638 778666 (International +44 +44 (0)1638 778666) or fax us on +44 (0)1638 778667 or write to us at 22 James Carter Road Mildenhall Suffolk IP28 7DE United Kingdom |
Privacy Policy Wardsflex Limited do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy If you are a consumer then you may have the right to cancel the contract under the Distance Selling Regulations by notifying us no later than 7 working days after we deliver the goods that you are cancelling the contract. You can find further details concerning the EU Distance Selling Directive at http://www.hmso.gov.uk/si/si2000/20002334.htm |
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