Delivery & Returns
Returns Policy
You may return almost all new, unopened items within 5 days of delivery for a full refund (except delivery charges). If the return is a result of our error, you received an incorrect or defective item, we will pay the return shipping costs. Bespoke goods made to order cannot be returned for refund if they are correctly supplied as originally ordered.
You should expect to receive your refund within three weeks of giving your package to the return shipper, or a credit on your account, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (2 to 3 business days), and the time it takes your bank to process our refund request (up to 5 business days usually).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Delivery / Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products and a few products cannot be shipped to international destinations.
For orders to be delivered to a UK address then we use a small number of the recognised UK courier services, typically TNT, Yodel or XPD. This is a 24 or 48 hour service so please note we do not guarantee next day delivery.
For orders to be delivered outside of the UK, we will get competitive quotes from more than one shipping company and advise you of the cost and seek your agreement before the order is confirmed.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight and length based. The weight of any such item may be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilogram.
Please Note:
All delivery charges included in the final shopping basket are dependent on the products selected for purchase.
These charges are initially based on delivery to Mainland UK, some adjustment is built in for shipping parcels to Northern Ireland, Scottish Highlands/Islands and Channel Islands where additional shipping charges will apply.
However, due to variable long length surcharges being applied by shipping companies, if your delivery address is in Northern Ireland, Scottish Highlands/Islands and Channel Islands, a member of our sales team may contact you prior to processing your order should an additional delivery charge need to be added.
This is not something we wish to do but shippers are now changing the rules regularly and we can only price on the day for many offshore destinations.