Privacy & Cookie Policy

Privacy Policy

Wardsflex are committed to protecting and respecting your privacy. This policy sets out the foundation on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following to understand our practices regarding your personal data and how we deal with it.

Wardsflex may collect and process the following data about you:

This includes information when registering on the Website, subscribing to our newsletter or requesting a quotation.

If you contact us, via website, email, in writing or by telephone, we may keep a record of that correspondence.

Details of purchasing transactions you carry out through the website or direct with the office and as a result of fulfilment of your orders, however they are placed with us, will be held in our financial systems.

Cookie Policy & Other information gathered:

Wardsflex website may collect information about your interaction using Cookies, including operating system and browser type and or mobile device.

Additionally, we may collect information as to the route to our website i.e. direct, via organic search, paid for adverts or through referral from another source.

This is statistical data about our visitor approaches using the website and does not identify any individual.

The whole of Wardsflex website is secure and SSL compliant and certificated.

Where we store your personal data:

Analytical data regarding visitor usage of the website is contained within the security of the website.

Data that we collect from you during transactional processes such as purchase and sale of goods, will be stored in our accounting systems for financial and audit purposes indefinitely.

We do not store payment details as these are processed by third-party payment processors using encrypted and SSL compliant systems – currently Worldpay.

Enquiries and quotations information will be retained for a minimum period of 2 years unless you request this to be removed from our systems.

Wardsflex staff maybe engaged in the fulfilment of your order, the processing of your payment details. By submitting your personal data during purchasing you agree to this transfer, storing or processing data usage.

Wardsflex employees will take all necessary precautions to ensure that your data is treated safely and securely and in accordance with this privacy policy.

Wardsflex computers and networked systems are protected by secure password and continuously updated anti-virus and anti-malware software protection.

Unfortunately, the transmission of information via the internet can never be guaranteed completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of data transmitted electronically to the Website or by email, therefore any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to prevent unauthorised access.

Uses made of the information:

We use website data to measure the results of our advertising and social media activities.

If you are an existing customer, we will only contact you by phone or email with information about products we consider relevant to you. Usually in the form of special offers or newsletters related to new or improved products.

At each communication Wardsflex will present clearly the option to ‘Opt Out’ of further communications.

Wardsflex are very conservative with regard to unsolicited marketing so you can be assured that we will not be sending limitless advertising campaigns.

Disclosure of your information:

Wardsflex will not share your data with other parties

Your rights:

You have the right to have all information relating to you removed from our systems. Please contact us to exercise this right.

Note that information held as required for invoicing and accounting will be retained.

You have the right to receive a copy of all data held by us. Upon request we will provide a full copy of all data held.

Any questions regarding this privacy policy should be addressed to Andy Pollard at